Remote Working

Please find below some frequently asked questions about working remotely and your Nimvelo phone system.

Can we take our phones home?

Yes! Most of your VoIP phones can indeed be unplugged and then connected to your router at home.

What other options do we have to work remotely?

There are plenty of ways to bring your extension with you, wherever you are. Some of the possible options are:

Please note: you can only connect five devices to an extension at any time!

Is this any different to using a desk phone? (eg in terms of call queues and ring groups)

No - it should behave in exactly the same way - just like bringing your desktop phone home with you! This includes:

  • Ring groups
  • Call queues
  • IVRs
  • Do the options above cost any extra?

No - unless you decide to use a paid-for softphone app (Cloud Softphone doesn’t cost anything extra)

Can you help us set up a softphone?

Sure, for cloud softphone we have a specific guide: https://kb.nimvelo.com/article/169-how-to-configure-the-cloud-softphone-app-for-iphone-and-android

For other devices, you should be able to follow the creators guidelines, when you need SIP settings specific for the softphone, you can find them on the portal. Please see https://kb.nimvelo.com/article/58-phone-extension-sip-settings for some helpful hints.

If you are still stuck, feel free to email us at support@nimvelo.com or give us a call on 0330 120 1200.

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