First steps to building your phone system

By now you should have already signed up for a Nimvelo Phone account and logged in to Manager for the first time. If not, you’ll need to head over to our signup page and activate your account first, before completing the steps below.

Once logged in, you should see something like this:

Step 1: Add a payment method

To add any numbers and/or features to your account, you'll first need to confirm your identity by adding a payment method. To do this, either click the message at the top of the page or select ‘Admin’ > ‘Billing’ from the main menu, followed by ‘Add payment method’.

Once you have selected a payment method and submitted your card details, you can return to the Manager to start configuring your system.

Important: No payment will be collected at this stage. Any features you add to your account are free to try until the end of the current month. If they are removed before the beginning of the following month, there will be no charge. Your first monthly bill will include rental for any chargeable features remaining on your account at that time.

Step 2: Add a phone number

We’ll need to add a phone number for people outside your business to call. To do this, choose ‘Incoming Numbers’ from the main menu, followed by 'Add Incoming Number'.

Select the required area code (you may also search by area/prefix) and choose an available number from the list.

Done that? Great! Now you have a number; it's time to set a destination, so we know where to direct your calls.

Step 3 - Add a destination.

Now you have a number for your business; you’ll need to set a destination for incoming calls. There are several destination types to choose from, including a single person or a group of people, and the destination can even vary depending on the time of day. For now, though, to keep things simple, we’ll send all calls to a single person.

To do this, select/expand the number you just added and click the default destination field. A list of destinations will appear, which currently will be empty (unless you’ve added one previously).

Click ‘Create destination’ to create your first extension. Eventually, you’ll want to add an extension for each member of your team, but right now we'll start with your own

Choose 'Phone Extension' from the list - you’ll then be offered the choice of two types of extension. If you’d like to forward calls to an external number such as your mobile, choose ‘Virtual Extension’. If you’d like to connect an app or VoIP handset to making/receiving calls directly over the internet, choose ‘Regular Extension’.

Important: Calls which are forwarded to a phone number outside of our network are subject to the usual outgoing call charges.

You’ll need to give your extension a 3-digit internal number, and a name.

Click ‘Next’ then ‘Confirm’ to complete your order and finally, click ‘Save’ to assign the new destination to the number.

Congratulations - you are ready to start using your new business phone system!

Next steps

If you added a regular extension above, you’d also need to connect your device(s). We support just about any device, from dedicated VoIP handsets to tablets or smartphones, on any platform. The easiest way to get started is to download and install one of the recommended softphone apps.

You’ll find more information about virtual vs regular extensions and the features available for each in our phone extensions guide.

Finally, if you have any questions or need help with anything, we’re here to help! Chat to a member of the support team directly from within the portal, or give us a call during office hours on 0330 120 1200.

We’re delighted to have you on board!