How do I record all my calls?

Q. Is there any way to set up the service so that all calls are recorded automatically and can subsequently be listened to using the online system?

A. If you have a phone extension on your account you can set up call recording and record all calls.

To set this up, login to your portal and go to the phone extensions page. Click on the drop-down icon next to the chosen extension and under the 'call recording' option select 'always'. After saving changes, all calls should be recorded on that extension and can be found in the menu under 'reports' then 'recorded calls'.

The 'on-demand' feature would allow you to toggle on and off call recording by pressing *1 during a call. The recording will be off until toggled on during a call.

Please note calls forwarded to a mobile number via a forwarding rule on a physical extension are also recorded.

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